/* Vori Pulse — forest, paper, lime and deliberate motion. */
.vori-pulse{position:relative;width:112px;height:112px;flex:none;isolation:isolate;--pulse-brand:var(--brand,#21493e)}.vori-pulse img{position:absolute;width:100%;height:100%;object-fit:contain;inset:0;z-index:2;filter:drop-shadow(0 8px 7px #163d2720);animation:vori-breathe 5s ease-in-out infinite}.vori-shadow{position:absolute;bottom:0;left:28%;width:44%;height:7%;background:#21493e24;filter:blur(5px);border-radius:50%;transform:scale(.8);animation:vori-shadow 5s ease-in-out infinite}.vori-orbit{position:absolute;inset:12%;border:1px solid color-mix(in srgb,var(--pulse-brand) 15%,transparent);border-radius:50%;transform:rotate(-25deg) scaleY(.55);z-index:0}.orbit-two{transform:rotate(55deg) scaleY(.6);inset:0;border-style:dashed;opacity:.4}.vori-spark{position:absolute;top:25%;left:0;width:5px;height:5px;border-radius:50%;background:var(--accent,#d8f896);box-shadow:0 0 0 5px #a8cd8820}.spark-two{left:auto;right:4%;top:68%;width:3px;height:3px}.vori-pulse[data-vori-state=searching] img,.vori-pulse[data-vori-state=composing] img{animation:vori-consider 2.7s ease-in-out infinite}.vori-pulse[data-vori-state=searching] .orbit-two,.vori-pulse[data-vori-state=composing] .orbit-two{animation:vori-orbit 4s linear infinite}.vori-pulse[data-vori-state=listening] img{transform:rotate(-6deg);animation:vori-listen 3s ease-in-out infinite}.vori-pulse[data-vori-state=speaking] img{animation:vori-speak 1.4s ease-in-out infinite}.progress-card{display:flex!important;gap:12px;align-items:center;margin:15px 0 22px;padding:13px 16px 16px 8px!important;border:1px solid color-mix(in srgb,var(--brand,#21493e) 13%,transparent);background:color-mix(in srgb,var(--surface,#fff) 94%,var(--accent,#d8f896));border-radius:20px;max-width:440px;animation:experience-enter .35s ease both}.progress-card .vori-pulse{width:78px;height:78px}.progress-eyebrow{display:flex;align-items:center;gap:7px;font-size:9px;letter-spacing:1.3px;text-transform:uppercase;color:var(--muted,#758078);margin-bottom:7px}.progress-live{width:4px;height:4px;border-radius:50%;background:var(--brand,#21493e)}.progress-card strong{font-size:13px;font-weight:600}.progress-card p{font-size:11px;color:var(--muted,#758078);line-height:1.5;margin:5px 0 10px}.progress-track{display:flex;gap:4px;max-width:80px}.progress-track i{height:2px;width:24px;border-radius:4px;background:var(--brand,#21493e);animation:progress-shift 1.8s ease-in-out infinite}.progress-track i:nth-child(2){animation-delay:.2s}.progress-track i:nth-child(3){animation-delay:.4s}.response-trace{font-size:10px;color:var(--muted,#758078);margin:10px 0 20px 30px}.response-trace summary{cursor:pointer;width:fit-content}.response-trace ol{display:flex;flex-wrap:wrap;gap:5px;list-style:none;padding:0;margin-top:8px}.response-trace li{border:1px solid #86958b35;border-radius:20px;padding:4px 8px}.response-trace li:before{content:'✓';margin-right:5px;color:var(--brand,#21493e)}
.conversation-tools{display:flex;gap:3px;align-items:center;width:100%;padding:5px 0 0}.conversation-tool{display:flex;align-items:center;justify-content:center;gap:6px;min-width:34px;height:34px;border:0;background:transparent;border-radius:11px;color:var(--muted,#697a70);font:inherit;font-size:10px;cursor:pointer;transition:background .2s,transform .2s,color .2s}.conversation-tool:hover{background:color-mix(in srgb,var(--brand,#21493e) 8%,transparent);color:var(--brand,#21493e);transform:translateY(-2px)}.conversation-tool:active{transform:scale(.96)}.conversation-tool:disabled{opacity:.35;cursor:default}.conversation-tool.voice-launch{padding:0 10px;background:color-mix(in srgb,var(--brand,#21493e) 7%,transparent);color:var(--brand,#21493e)}.human-launch{margin-left:auto;padding:0 6px}.conversation-files{display:flex;flex-wrap:wrap;gap:7px;margin:0 0 9px}.conversation-files>span{width:100%;font-size:9px;letter-spacing:1px;text-transform:uppercase;color:var(--muted,#758078)}.file-chip{display:flex;align-items:center;gap:7px;max-width:100%;background:color-mix(in srgb,var(--surface,#fff) 96%,var(--brand,#21493e));border:1px solid #879d8c30;border-radius:10px;padding:5px 8px;color:inherit;font-size:11px}.file-chip>button:first-child{display:flex;align-items:center;gap:7px;min-width:0;max-width:230px;border:0;background:transparent;text-align:left;color:inherit;cursor:pointer}.file-chip span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.file-chip small{display:block;font-size:9px;color:var(--muted,#758078);margin-top:3px}.file-chip .icon-btn{width:24px;height:24px}.support-banner{display:flex;align-items:center;gap:9px;padding:12px;border:1px solid #a7bea348;background:color-mix(in srgb,var(--surface,#fff) 90%,var(--accent,#d8f896));border-radius:13px;margin-bottom:12px}.support-banner strong{display:block;font-size:11px}.support-banner small{display:block;font-size:10px;line-height:1.5;color:var(--muted,#758078);margin-top:4px}.support-banner .btn{white-space:nowrap;padding:5px;font-size:9px;margin-left:auto}.support-indicator{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex:none;background:#e6ebdf;color:#3b5941}.support-indicator.active{background:var(--accent,#d8f896)}.operator-avatar{display:grid;place-items:center;width:26px;height:26px;border-radius:9px;background:#eddfc8;color:#665438;font-family:Georgia,serif}.operator-label{font-size:9px;color:var(--muted,#758078);margin-left:auto}.operator-message .answer-body{border-left:2px solid #c8b899;padding-left:15px}.handoff-intro{display:flex;align-items:center;gap:12px;margin:10px 0 20px}.handoff-intro p{font-size:13px;line-height:1.7;color:#657266}.handoff-note{font-size:11px;color:#748076;line-height:1.7;margin:16px 0}.experience-settings{margin-top:20px;padding:28px}.experience-settings h2{font-family:Georgia,serif;font-weight:400;font-size:32px}.experience-settings form{max-width:600px}.experience-setting{display:flex;align-items:center;position:relative;gap:20px;padding:20px 0;border-bottom:1px solid #81928125;cursor:pointer}.experience-setting span{flex:1}.experience-setting b{font-size:13px}.experience-setting small{display:block;margin-top:6px;font-size:11px;color:#6c7c70}.experience-setting input{position:absolute;right:0;opacity:0;width:40px;height:24px}.experience-setting i{width:38px;height:22px;border-radius:22px;background:#d8ded8;position:relative;pointer-events:none;transition:background .2s}.experience-setting i:before{content:'';position:absolute;width:16px;height:16px;left:3px;top:3px;background:#fff;border-radius:50%;transition:transform .2s}.experience-setting input:checked+i{background:var(--brand,#21493e)}.experience-setting input:checked+i:before{transform:translateX(16px)}.experience-setting input:focus-visible+i{outline:3px solid #92bba0;outline-offset:3px}.experience-settings .field{margin-top:20px}
.voice-dialog{width:min(500px,calc(100vw - 24px));max-height:calc(100dvh - 24px);padding:24px;border:1px solid #fcfff860;background:#f5f6ef;color:#203f34;border-radius:28px;box-shadow:0 40px 120px #071f3560;overflow:auto;--voice-level:0}.voice-dialog::backdrop{background:#15291fc9;backdrop-filter:blur(10px)}.voice-dialog[open]{animation:voice-reveal .45s cubic-bezier(.16,1,.3,1)}.voice-topline{display:flex;justify-content:space-between;align-items:center;font-size:9px;font-weight:600;letter-spacing:1.8px;color:#708071}.voice-topline>span{display:flex;gap:8px;align-items:center}.voice-topline i{width:5px;height:5px;border-radius:50%;background:#77916b}.voice-scene{height:230px;position:relative;display:grid;place-items:center;background:radial-gradient(ellipse at center,#ddecbd80,transparent 66%);margin:10px -8px 0}.voice-scene:before,.voice-scene:after{content:'';position:absolute;inset:30px;border:1px solid #8a9e7e21;border-radius:50%;transform:scaleY(.8)}.voice-scene:after{inset:0;border-style:dashed;opacity:.5}.voice-scene .vori-pulse{width:205px;height:205px}.voice-coordinate{position:absolute;bottom:4px;left:50%;transform:translateX(-50%);font-size:9px;letter-spacing:2px;text-transform:uppercase;color:#82917d;white-space:nowrap}.voice-copy{text-align:center;margin:24px 0 0}.voice-kicker{font-size:8px;letter-spacing:2.5px;font-weight:700;color:#829177}.voice-copy h2{font-family:Georgia,serif;font-weight:400;font-size:31px;line-height:1.1;letter-spacing:-1px;margin:12px auto;max-width:360px}.voice-copy p{font-size:12px;line-height:1.7;color:#77816e;min-height:40px;max-width:340px;margin:0 auto}.voice-wave{height:44px;display:flex;gap:4px;align-items:center;justify-content:center;margin:14px 0 0}.voice-wave i{height:4px;width:3px;border-radius:5px;background:#a7b895;transition:height .09s ease,background .3s}.voice-dialog[data-state=listening] .voice-wave i{height:calc(4px + var(--voice-level)*var(--h)*2);background:#557d46}.voice-dialog[data-state=speaking] .voice-wave i{animation:voice-speaking .8s ease-in-out infinite;animation-delay:calc(var(--i)*-.073s);background:#557d46}.voice-caption{font-size:11px;line-height:1.7;max-height:70px;overflow:auto;text-align:center;color:#60745f;white-space:pre-line;margin:0 auto 18px;max-width:360px}.voice-caption:empty{display:none}.voice-actions{display:flex;justify-content:center;align-items:center;gap:8px;margin:8px 0 18px}.voice-primary,.voice-secondary,.voice-end{font:inherit;display:flex;align-items:center;justify-content:center;gap:8px;cursor:pointer;transition:transform .2s,box-shadow .2s;border:0}.voice-primary{background:#21493e;color:#f4f8e9;border-radius:40px;height:50px;padding:0 22px;font-size:12px}.voice-secondary{width:42px;height:42px;border-radius:50%;background:#e6e9de;color:#47604b}.voice-secondary span{display:none}.voice-end{background:#f0ded7;color:#ac5947;width:44px;height:44px;border-radius:50%}.voice-end svg{transform:rotate(135deg)}.voice-primary:hover:not(:disabled){box-shadow:0 5px 15px #1f493b2b;transform:translateY(-2px)}.voice-primary:disabled{background:#dce1d5;color:#929f8f;cursor:default}.voice-auto{display:flex;gap:7px;justify-content:center;font-size:10px;color:#6d7e65;align-items:center}.voice-auto input{appearance:none;width:13px;height:13px;border:1px solid #9bab91;border-radius:4px;cursor:pointer;display:grid;place-items:center}.voice-auto input:checked{background:#21493e;border-color:#21493e}.voice-auto input:checked:after{content:'✓';font-size:9px;color:white}.voice-disclosure{margin-top:20px;text-align:center;font-size:9px;letter-spacing:.5px;color:#8b9681}.speech-playback{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);display:flex;align-items:center;gap:12px;max-width:90vw;background:#21493e;color:#f1f8e6;border:1px solid #94bc8b50;border-radius:16px;padding:10px 12px 10px 18px;z-index:10000;box-shadow:0 10px 40px #132a2340;font-size:11px}.speech-playback button{color:inherit}
.support-desk{display:grid;grid-template-columns:290px minmax(0,1fr);border:1px solid #dce3d8;border-radius:22px;background:#fdfefb;overflow:hidden;min-height:620px;max-height:calc(100dvh - 215px)}.support-queue{border-right:1px solid #e0e5db;background:#f2f4ed;overflow:auto}.support-queue-head{padding:22px 20px 0;display:flex;flex-direction:column;gap:15px}.availability{display:flex;align-items:center;justify-content:center;gap:7px;width:max-content;background:#e6eadd;color:#637858;border:1px solid #d4ddc9;border-radius:20px;padding:8px 12px;font-size:10px;cursor:pointer}.availability i{width:5px;height:5px;background:#a3ad98;border-radius:50%}.availability.is-online{background:#21493e;color:#e4f1d8;border-color:#21493e}.availability.is-online i{background:#d8f896}.queue-note{font-size:10px;color:#8a9380;line-height:1.6;margin:13px 20px 20px}.queue-list{padding:0 10px}.queue-item{display:flex;gap:10px;width:100%;padding:16px 10px;border:1px solid transparent;background:transparent;text-align:left;border-radius:14px;color:#294233;cursor:pointer;margin-bottom:4px}.queue-item:hover{background:#e6ebde}.queue-item.selected{background:#fff;border-color:#d9e1d3;box-shadow:0 4px 14px #40573308}.queue-avatar{width:34px;height:34px;display:grid;place-items:center;border:1px solid #d5deca;background:#e5ebda;border-radius:12px;flex:none;font-family:Georgia,serif;font-size:19px}.queue-item>span:nth-child(2){min-width:0;flex:1}.queue-item b{font-size:12px;display:block}.queue-item small{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#8a947f;margin:5px 0 8px}.queue-item em{font-size:9px;font-style:normal;color:#61794d}.queue-dot{margin-top:6px;width:6px;height:6px;background:#d4aa64;border-radius:50%}.queue-dot.active{background:#7e9a62}.queue-empty{text-align:center;padding:60px 20px;color:#839276}.queue-empty h3{font-family:Georgia,serif;font-weight:400;font-size:22px;color:#587449}.queue-empty p{font-size:11px;line-height:1.8}.support-conversation{display:flex;flex-direction:column;min-height:0;min-width:0}.support-detail-head{padding:22px 24px;border-bottom:1px solid #e0e7d8;display:flex;justify-content:space-between;align-items:center;gap:16px}.support-detail-head h2{font-family:Georgia,serif;font-weight:400;font-size:27px;margin:8px 0 0}.support-detail-head p{font-size:11px;line-height:1.6;color:#75866b;max-width:360px;overflow-wrap:anywhere}.support-actions{display:flex;gap:5px;flex-wrap:wrap}.support-actions .btn{font-size:10px;padding:9px 12px}.support-transcript{flex:1;min-height:240px;overflow:auto;padding:22px 26px}.support-empty{display:flex;flex-direction:column;align-items:center;text-align:center;justify-content:center;min-height:360px}.support-empty .vori-pulse{width:150px;height:150px}.support-empty h2{font-family:Georgia,serif;font-weight:400;font-size:29px;color:#314f36;margin:28px 0 10px}.support-empty p{max-width:330px;line-height:1.8;font-size:12px;color:#849178}.support-line{padding:15px 17px;background:#f3f5ed;border-radius:14px;margin-bottom:16px;max-width:90%;font-size:12px;overflow-wrap:anywhere}.support-line.user{margin-left:auto;background:#e7eddf}.support-line.operator{border-left:2px solid #c6a977;background:#fcf8f0}.support-line header{display:flex;gap:20px;justify-content:space-between;font-size:9px;color:#829475;margin-bottom:8px}.support-line div{line-height:1.7}.support-line p{margin:6px 0}.operator-composer{border-top:1px solid #e0e7d8;margin:0;padding:16px 24px 20px}.operator-composer textarea{width:100%;border:1px solid #e0e7d8;border-radius:12px;padding:13px;background:#fcfef9;font:inherit;font-size:12px;resize:vertical;color:#355135}.operator-composer>div{display:flex;align-items:center;gap:10px;justify-content:space-between;margin-top:9px}.operator-composer>div>span{font-size:9px;color:#94a28a}.operator-composer .btn{font-size:11px}.support-files{display:flex;flex-wrap:wrap;gap:6px;margin:20px 0}.support-files>span{width:100%;margin-bottom:8px}.support-files button{cursor:pointer}
@keyframes vori-breathe{0%,100%{transform:translateY(0) rotate(-2deg)}50%{transform:translateY(-7px) rotate(2deg)}}@keyframes vori-shadow{50%{transform:scale(1);opacity:.55}}@keyframes vori-consider{0%,100%{transform:translateY(0) rotate(-7deg)}45%{transform:translateY(-5px) rotate(5deg)}65%{transform:translateY(-4px) rotate(3deg)}}@keyframes vori-listen{0%,100%{transform:rotate(-6deg) translateY(0)}50%{transform:rotate(-9deg) translateY(-4px)}}@keyframes vori-speak{0%,100%{transform:translateY(0) scale(1)}35%{transform:translateY(-3px) scale(1.016,.985)}75%{transform:translateY(-6px) scale(.99,1.015)}}@keyframes vori-orbit{to{transform:rotate(415deg) scaleY(.6)}}@keyframes progress-shift{0%,100%{opacity:.2;transform:scaleX(.7)}50%{opacity:1;transform:scaleX(1)}}@keyframes experience-enter{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes voice-reveal{from{opacity:0;transform:translateY(20px) scale(.96)}to{opacity:1;transform:none}}@keyframes voice-speaking{0%,100%{height:4px}50%{height:var(--h)}}
@media(max-width:800px){.support-desk{grid-template-columns:220px minmax(0,1fr)}.support-detail-head{flex-direction:column;align-items:flex-start}.support-transcript{padding:16px}.operator-composer{padding:14px}}@media(max-width:580px){.voice-dialog{padding:18px;border-radius:22px}.voice-scene{height:180px}.voice-scene .vori-pulse{width:170px;height:170px}.voice-copy h2{font-size:27px}.voice-copy{margin-top:15px}.voice-copy p{font-size:11px}.voice-primary{height:44px;padding:0 16px;font-size:11px}.voice-disclosure{margin-top:15px}.support-desk{display:flex;flex-direction:column;max-height:none}.support-queue{max-height:260px;border-right:0;border-bottom:1px solid #dce3d8}.support-queue-head{flex-direction:row;align-items:center;justify-content:space-between}.support-transcript{max-height:480px}.human-launch span{display:none}.progress-card{gap:4px;padding-left:0!important}.progress-card .vori-pulse{width:65px;height:65px}.progress-card strong{font-size:12px}.conversation-tool.voice-launch{font-size:9px}.support-banner{flex-wrap:wrap}.voice-wave{margin-top:8px;height:30px}}@media(prefers-reduced-motion:reduce){.vori-pulse *,.progress-track i,.voice-wave i,.voice-dialog[open],.progress-card{animation:none!important;transition:none!important}.conversation-tool{transition:none}.vori-pulse img{transform:none!important}}
body[data-motion=none] .vori-pulse *,body[data-motion=none] .progress-track i{animation:none!important}

.progress-topic{display:block;font-size:10px;line-height:1.5;color:var(--muted,#758078);border-left:2px solid #a2b89465;padding-left:8px;margin:9px 0 12px;max-width:260px;overflow-wrap:anywhere}

.vori-monogram{display:grid;place-items:center;background:color-mix(in srgb,var(--brand,#21493e) 8%,transparent);border-radius:40%}.vori-monogram b{font-family:Georgia,serif;font-size:3em;color:var(--brand,#21493e)}.voice-dialog{--pulse-brand:var(--voice-brand);background:color-mix(in srgb,var(--voice-surface,#fff) 92%,var(--voice-accent,#d8f896));color:var(--voice-ink,#203f34)}.voice-dialog .voice-scene{background:radial-gradient(ellipse at center,color-mix(in srgb,var(--voice-accent,#d8f896) 36%,transparent),transparent 66%)}.voice-dialog .voice-primary{background:var(--voice-brand,#21493e);color:var(--voice-on-brand,#fff)}.voice-dialog .voice-primary:disabled{opacity:.35}.voice-dialog .voice-copy p,.voice-dialog .voice-caption,.voice-dialog .voice-disclosure,.voice-dialog .voice-auto,.voice-dialog .voice-kicker{color:var(--voice-muted,#657566)}.voice-dialog .vori-pulse{--pulse-brand:var(--voice-brand,#21493e)}.voice-dialog[data-state=listening] .voice-wave i,.voice-dialog[data-state=speaking] .voice-wave i{background:var(--voice-brand,#21493e)}body[data-motion=none] .voice-dialog *,body[data-motion=none] .progress-card{animation:none!important;transition:none!important}body[data-motion=calm] .vori-pulse *{animation-duration:6s}

.support-filters{display:flex;gap:4px;margin:0 18px 12px;background:#e4eadd;padding:3px;border-radius:10px}.support-filters button{flex:1;padding:8px;border:0;background:transparent;color:#7b8b6c;border-radius:8px;font:inherit;font-size:10px;cursor:pointer}.support-filters button[aria-pressed=true]{background:#fff;color:#2f5237;box-shadow:0 2px 5px #1738200a}#supportConnection:empty{display:none}.welcome>.vori-pulse{margin-bottom:30px}